Terms of Service for the Provision of Electronic Services

§ 1. General provisions and Service Provider details

1.1. The Service Provider — the entity operating the website available at https://teamcoandfriends.org(the “Website”) — is:

• Name:Fundacja TeamCo & Friends (TeamCo & Friends Foundation)
• Legal form: foundation (legal person)
• Registered office: Północna 129, 20-818 Lublin, Poland
• KRS (Court Register) No.: 0001132658
• NIP (Tax ID): 7123483057
• REGON (Statistical ID): 529932197
• E-mail address (contact): hello@teamcoandfriends.org

1.2. These Terms are made available free of charge before the conclusion of a contract for the provision of electronic services and, at the User's request, in a manner that allows them to be obtained, reproduced, and recorded using the User's own IT system (Article 8(1)(2) PESA). The Terms are available at: https://teamcoandfriends.org/regulamin.

1.3. Use of the Website is voluntary and — unless stated otherwise below — free of charge.

1.4. A User who does not accept the provisions of these Terms should cease using the Website. Use of individual Services (in particular completing and submitting a form) is equivalent to having read and accepted these Terms.

§ 2. Definitions

The terms used in these Terms have the following meanings (cf. Article 2 PESA):

• Service Provider— Fundacja TeamCo & Friends operating the Website, referred to in § 1.
• User / Service Recipient — any natural person, legal person, or organisational unit without legal personality that uses the Website or the Services provided electronically by the Service Provider.
• Website — the website operated by the Service Provider available at https://teamcoandfriends.org, together with its subdomains (e.g. beta.teamcoandfriends.org), comprising the blog, the report page, the contact form, the newsletter form, and the beta-access gate.
• Service — a service provided electronically within the meaning of Article 2(4) PESA, i.e. the performance of a service provided without the simultaneous presence of the parties (remotely), through the transmission of data at the individual request of the User, sent and received by means of devices for the electronic processing and storage of data. On the Website, the Services include in particular those listed in § 3.
• Report— the “Salesforce Ecosystem Report Poland 2026” — a free informational material in PDF format, made available to Users after completing the Download Form.
• Download Form / Web-to-Lead — the electronic form on the Website used to grant consent and provide data in order to receive the Report; the data is transmitted directly to the Salesforce CRM system.
• Newsletter — a service of sending commercial and/or informational messages electronically (by e-mail); currently inactive (technical form — see § 3.4).
• IT system — a set of cooperating IT devices and software ensuring the processing and storage, as well as the sending and receiving, of data via telecommunications networks (Article 2(3) PESA).
• Means of electronic communication — technical solutions, including IT devices and cooperating software tools, enabling individual remote communication using the transmission of data between IT systems (Article 2(5) PESA).
• Privacy Policy — the document describing the rules for processing personal data and using cookies, available at teamcoandfriends.org/en/privacy-policy.
• GDPR — Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data.
• DSA — Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services (Digital Services Act).

§ 3. Type and scope of services provided electronically

In accordance with Article 8(3)(1) PESA, the Service Provider provides the following Services electronically via the Website:

3.1. Provision of informational content (blog, articles)

The Service Provider makes available to Users free editorial content (blog articles, educational materials) concerning the Salesforce ecosystem and technology topics. The content is a one-way informational communication — Users do not post their own content on the Website.

The contract for the provision of this Service is concluded when the User enters a page containing content and terminates when the User leaves the page.

3.2. Free provision of the Report (Download Form)

A User may download the free “Salesforce Ecosystem Report Poland 2026” after completing the Download Form and granting the required consent. The form transmits the data directly to the Salesforce CRM system (a personal-data processor — see the Privacy Policy for details). After submitting the form, the User receives access to the Report (a link or a redirect to the PDF file).

The contract for the provision of this Service is concluded when a correctly completed form is submitted and terminates when access to the Report is provided to the User, subject to the proviso that the informational relationship (CRM) may be continued in accordance with the consent granted.

3.3. Contact form

The Website provides the User with a contact form (on the page teamcoandfriends.org/kontakt) enabling an enquiry or message to be sent to the Service Provider. The form is used solely for communication with the Service Provider. After the form is correctly completed and submitted, the message is forwarded to the Service Provider's e-mail inbox (hello@teamcoandfriends.org) via Google's mail service (Google Workspace / Gmail; a personal-data processor — see the Privacy Policy for details). Completing the form requires providing a first name and last name, an e-mail address, and the message content, as well as ticking the required consent box. The data provided by the User is processed solely to handle the enquiry and provide a response, on the terms described in the Privacy Policy. To protect the form against bots and spam, the Service Provider uses the Google reCAPTCHA mechanism. Independently of the form, the User may contact the Service Provider directly at hello@teamcoandfriends.org.

The contract for the provision of this Service is concluded when a correctly completed form is submitted and terminates when the Service Provider provides a response or after a reasonable period has elapsed without a response.

3.4. Newsletter (service currently inactive)

The Website contains a newsletter sign-up form. The Newsletter service is currently inactive — the form is technical in nature and does not transmit data to any message-distribution system. Until the Newsletter is launched, this Service is not provided, and the Service Provider does not send Users commercial or other messages in this manner. The Service Provider will announce the launch of the Newsletter by updating these Terms and the Privacy Policy accordingly; the commencement of mailings will require prior, separate consent from the User.

3.5. Access to the private beta version (authentication gate)

On selected domains (beta.teamcoandfriends.org, teamco-org-test.web.app) or when the NEXT_PUBLIC_AUTH_GATE environment variable is enabled, the Website provides a private beta version with access limited to invited Users. Authentication takes place via Google OAuth / Firebase Authentication. Access to the beta version and the rules for using it are governed by separate access terms made available to invited Users. The beta version is intended solely for invited persons and is not publicly available.

§ 4. Conditions for the provision of services — technical requirements

In accordance with Article 8(3)(2)(a) PESA, proper use of the Website requires the following minimum technical requirements to be met:

4.1. Hardware and software requirements

• A device with internet access (computer, tablet, smartphone).
• An up-to-date web browser supporting the HTML5, CSS3, and JavaScript standards, e.g.: Google Chrome (latest version), Mozilla Firefox (latest version), Apple Safari (latest version), Microsoft Edge (latest version). Using outdated or non-standard browsers may limit the functionality of the Website.
• JavaScript enabled — required for the proper operation of forms and interactive elements.
• Access to e-mail (an e-mail address) — required to use the Report download Service and the contact form.
• Software enabling PDF files to be read (e.g. Adobe Acrobat Reader or a built-in PDF viewer) — required to open the Report.

4.2. Cookies and local storage

Proper use of the Website requires the User's browser to allow data to be stored in localStorage and sessionStorage. The Website uses cookies and the localStorage/sessionStorage mechanisms in accordance with the rules described in the Privacy Policy. Disabling analytics cookies does not affect the availability of the Website's basic functions.

4.3. Internet connection

Using the Website requires an active internet connection. The Service Provider is not liable for interruptions in access to the Website resulting from failures on the User's side or that of their internet provider.

4.4. Connection security

The Website is served exclusively over the HTTPS protocol (TLS). Data transmitted via forms is encrypted in transit. The Service Provider recommends using the Website only from trusted networks.

§ 5. Prohibition on providing unlawful content

In accordance with Article 8(3)(2)(b) PESA, the User is obliged to refrain from providing unlawful content via the Website. In particular, it is prohibited to:

• transmit content that infringes generally applicable law, including Polish law and the law of the European Union;
• transmit content that infringes the rights of third parties, in particular copyright, industrial property rights, or personal rights;
• transmit content that is offensive, vulgar, racist, xenophobic, or that incites hatred or discrimination;
• provide false or misleading personal data in forms;
• take actions intended to disrupt the operation of the Website or the Service Provider's IT systems;
• send unsolicited commercial information (spam) — which is prohibited by Article 10(2) PESA and infringes Directive 2002/58/EC (ePrivacy) as implemented in Polish law;
• use the Website in a manner that infringes the rights of other Users or third parties.

The Service Provider reserves the right to prevent a User from using the Services if a breach of the above prohibitions is established.

Nature of the content on the Website (DSA):the Website publishes solely the Service Provider's own editorial content (blog articles, educational materials, the Report) created by or on behalf of the Service Provider. The Website does not provide a function for storing (hosting) content posted by Users. Accordingly, the Website is not a hosting service or an online platform within the meaning of the DSA, and the DSA mechanisms concerning user content (in particular the notice-and-action mechanism referred to in Article 16 DSA) do not apply to it.

§ 6. User rights and obligations

6.1. User rights

• The User has the right to use the Services described in § 3 free of charge, within the limits set out in these Terms.
• The User has the right to access the content of these Terms at any time at https://teamcoandfriends.org/regulamin.
• The User has the right to lodge a complaint in accordance with § 9 of these Terms.
• The User has the right to exercise the rights arising from the GDPR, described in the Privacy Policy.
• The User may withdraw consent to the processing of personal data at any time, where the processing is based on their consent, without affecting the lawfulness of processing carried out before its withdrawal (Article 7(3) GDPR).

6.2. User obligations

• The User is obliged to use the Website in accordance with these Terms, applicable law, and the principles of social coexistence.
• The User is obliged to provide reliable and truthful data in the Website's forms.
• The User is obliged to observe the prohibition on providing unlawful content (§ 5 of these Terms).
• The User acknowledges that using the Website may involve risks typical of the internet environment (e.g. malware). The User should use appropriate antivirus software and security measures on their own devices.

§ 7. Intellectual property

7.1. The Website and all its elements — in particular texts, articles, graphics, logos, page layout, source code, the Report, and other materials — constitute works within the meaning of the Polish Act of 4 February 1994 on Copyright and Related Rights (consolidated text: Journal of Laws 2022, item 2509; the “Copyright Act”) and are protected under that Act and the relevant acts of European Union law.

7.2. All economic copyright in the content of the Website belongs to Fundacja TeamCo & Friends or to the entities from which the Foundation has obtained the relevant licences (Article 17 of the Copyright Act). Copying, reproducing, distributing, displaying, or otherwise using the content of the Website without the Service Provider's written consent is prohibited, except in cases of permitted use set out in the Copyright Act.

7.3. The Report is made available to the User solely for their personal, non-commercial use. The User is not entitled to further distribute, sell, modify, or create derivative works of the Report without the Service Provider's prior written consent.

7.4. Trade marks, logos, and trade names visible on the Website are the property of the relevant entities and are subject to legal protection. Using them without the appropriate authorisations is prohibited.

7.5. The Service Provider respects the intellectual property rights of third parties. In the event of a reasonable suspicion that the Website infringes someone else's copyright, please contact us at the address indicated in § 1.

§ 8. Liability of the Service Provider

8.1. The Service Provider undertakes to exercise due care to ensure the proper and uninterrupted operation of the Website. The Service Provider does not, however, guarantee continuous and uninterrupted access to the Website — technical breaks may occur as necessary for maintenance, updates, or repair of failures.

8.2. The informational content posted on the Website (articles, educational materials, the Report) is for information purposes only and does not constitute legal, financial, technical, or any other professional advice. The Service Provider is not liable for decisions made by the User on the basis of the content of the Website.

8.3. The Service Provider is not liable for:

• interruptions in access to the Website resulting from force majeure, failures of telecommunications infrastructure, or failures on the part of third parties (including Google Firebase as the hosting provider);
• the consequences of using the Website in breach of these Terms or the law;
• the content of websites to which links posted on the Website lead (external links to social media platforms and other resources);
• actions of the User that infringe the rights of third parties or applicable law.

8.4. Exclusion of the Service Provider's liability for transmitted and stored data: to the extent that the Service Provider is a provider of data transmission or hosting services within the meaning of Articles 12–14 PESA (corresponding to Articles 4–6 DSA), it is liable for the transmitted and stored content solely on the terms and to the extent set out in those provisions. In particular, the Service Provider is not obliged to monitor the transmitted or stored content (Article 15 PESA / Article 8 DSA).

8.5. Free services and consumer law. All Services provided via the Website are free of charge. The Foundation does not conduct business activity in connection with the Website and does not act as a trader within the meaning of the Polish Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws 2024, item 1796). Consequently, the right of withdrawal from a distance contract, including the right of withdrawal from contracts for the supply of digital content provided for in that Act, does not apply to the free use of the Website and the free Report.

Notwithstanding the above, the User enjoys full protection of personal data under the GDPR, described in the Privacy Policy, as well as the right to lodge a complaint in the manner set out in § 9 of these Terms.

§ 9. Complaints

In accordance with Article 8(3)(4) PESA, these Terms set out the complaint procedure:

9.1. Subject of a complaint

The User may lodge a complaint in the event of non-performance or improper performance of the Services by the Service Provider, in particular where:

• the Website operates incorrectly or is unavailable for a period longer than that resulting from planned technical breaks;
• the Report has not been delivered after the Download Form was correctly completed and submitted;
• the Service is provided in a manner inconsistent with the terms of these Terms.

9.2. How to lodge a complaint

A complaint should be lodged in one of the following forms:

• Electronically — to the e-mail address: hello@teamcoandfriends.org, entering “COMPLAINT” in the subject line of the message;
• By post— to the registered office of the Service Provider indicated in § 1, marked “COMPLAINT”.

9.3. Content of a complaint

A complaint should contain:

• the User's identifying details (first name, last name, e-mail address provided in the form);
• a description of the event giving rise to the complaint (a description of the irregularity);
• an indication of the User's request (e.g. re-sending of the Report, clarification of the situation);
• the date the event occurred, if known.

9.4. Time limit for handling complaints

The Service Provider considers a complaint and provides a response within 14 (fourteen) calendar days of receiving it. Where a complaint requires additional clarification, the Service Provider will inform the User of the extension of the time limit for considering it and of its anticipated duration.

The response to a complaint is sent to the e-mail address indicated by the User or, if the complaint was lodged by post, to the correspondence address indicated by the User.

9.5. Resolution of a complaint

Where a complaint is upheld, the Service Provider promptly takes steps to remedy the irregularity or to satisfy the User's request. Where a complaint is not upheld, the Service Provider justifies its decision in writing (electronically).

§ 10. Personal data protection and cookies

10.1. The controller of Users' personal data is Fundacja TeamCo & Friends, referred to in § 1.

10.2. The detailed rules for processing personal data, including: the purposes and legal bases of processing, the list of entities processing the data (processors), data retention periods, the rules for using cookies and the localStorage/sessionStorage mechanisms, information on transfers of data to third countries (USA: Google LLC, Salesforce, Inc.) on the basis of the EU–US Data Privacy Framework and the Standard Contractual Clauses, and the User's rights arising from the GDPR (Articles 15–22) — are described in a separate document: Privacy Policy (teamcoandfriends.org/en/privacy-policy).

10.3. The Privacy Policy forms an integral part of these Terms. Before using the Services, the User should read the Privacy Policy.

10.4. The Website uses a cookie consent management mechanism in accordance with Google Consent Mode v2. By default, all analytics and marketing tags have the status “denied” until the User grants informed consent via the cookie banner. The Website uses Google tools (Google Tag Manager, Google Analytics 4, Google Ads) to analyse traffic, measure conversions, and assess advertising campaign effectiveness; these tags fire only after the relevant consent is granted. A detailed inventory of the data collected (including behavioural events) and identifiers is described in the Privacy Policy.

§ 11. Out-of-court resolution of consumer disputes

11.1. The Service Provider informs a User who is a consumer of the possibility of using out-of-court methods of handling complaints and pursuing claims, in accordance with the Polish Act of 23 September 2016 on Out-of-Court Resolution of Consumer Disputes (Journal of Laws 2016, item 1823) and Directive 2013/11/EU of the European Parliament and of the Council.

11.2. In the event that the Service Provider does not resolve a complaint favourably, a User who is a consumer may use, among others:

• mediation conducted by the competent Provincial Inspectorate of the Trade Inspection (addresses: uokik.gov.pl);
• the permanent amicable consumer court attached to the competent Provincial Inspectorate of the Trade Inspection;
• assistance from the district (municipal) consumer ombudsman;
• the out-of-court dispute resolution platform made available by the European Commission — the list of ADR bodies is available at: consumer-redress.ec.europa.eu/dispute-resolution-bodies.

11.3. The EU ODR (Online Dispute Resolution) platform, previously available at ec.europa.eu/consumers/odr, stopped accepting new cases on 20 March 2025 and was closed on 20 July 2025 pursuant to Regulation (EU) 2024/3228 of the European Parliament and of the Council. The above link to the list of ADR bodies provides the current alternative.

11.4. Since the Foundation does not act as a trader and provides solely free Services, the statutory information obligations regarding the out-of-court resolution of consumer disputes (including the obligations under Articles 31–33 of the Act of 23 September 2016 on Out-of-Court Resolution of Consumer Disputes) do not bind the Service Provider. The Service Provider provides the information contained in this § 11 voluntarily, for the convenience and full information of a User who is a consumer.

§ 12. Changes to the Terms

12.1. The Service Provider reserves the right to amend these Terms in the event of important reasons, in particular:

• changes to generally applicable law affecting the content of the Terms;
• changes to the scope or manner of providing the Services;
• the need to adapt the Terms to decisions of regulatory authorities, court rulings, or guidance from data protection authorities;
• changes to the Service Provider's identifying details.

12.2. Changes to the Terms take effect on the day they are published at https://teamcoandfriends.org/regulamin, unless a later date is indicated. The effective date of the amended version of the Terms will be marked at the top of the page.

12.3. The Service Provider will inform Users of material changes to the Terms in a manner appropriate to the circumstances, e.g. by posting relevant information on the Website's home page. Continued use of the Website after the changes take effect constitutes acceptance of the new version of the Terms.

12.4. Archived versions of the Terms are kept by the Service Provider and made available on request.

§ 13. Final provisions

13.1. Governing law. These Terms are governed by Polish law. In matters not regulated by these Terms, the provisions of generally applicable Polish law apply, in particular:

• the Act of 18 July 2002 on the Provision of Electronic Services (consolidated text: Journal of Laws 2024, item 1513);
• the Act of 23 April 1964 — the Civil Code (consolidated text: Journal of Laws 2023, item 1610);
• Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR);
• the Act of 10 May 2018 on the Protection of Personal Data (consolidated text: Journal of Laws 2019, item 1781);
• the Act of 4 February 1994 on Copyright and Related Rights (consolidated text: Journal of Laws 2022, item 2509);
• the Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws 2024, item 1796) — to the extent it applies to the Foundation's activity;
• Regulation (EU) 2022/2065 of the European Parliament and of the Council (DSA) — to the extent applicable to the Website.

13.2. Dispute resolution. Any disputes between the Service Provider and a User will be resolved by the competent Polish common courts. For Users who are consumers, the jurisdiction of the court is determined in accordance with the provisions of the Code of Civil Procedure — a User who is a consumer may bring an action before the court competent for their place of residence.

13.3. Language. These Terms are drawn up in Polish. This is an English translation provided for convenience; in the event of any discrepancy, the Polish-language version prevails. All communication with the Service Provider regarding the Services is conducted in Polish or English.

13.4. Invalid provisions. If any provision of these Terms proves to be invalid or ineffective by operation of law, the remaining provisions of these Terms remain in force. The invalid provision is replaced by the provisions of generally applicable law.

13.5. Effective date. These Terms (Version 1.0) take effect on 30 June 2026.

13.6. Contact. Any questions concerning these Terms should be directed to the Service Provider at the e-mail address indicated in § 1.